FREE LOCAL DELIVERY: With our local van delivery service, we can deliver orders from either in-store or on-line.- order online or in store

Frequently Asked Questions

Do I need an account to place an order?

No, we offer a guest checkout service. However, by registering with us, you will benefit from features such as faster checkout and access to exclusive offers and promotions.

How long will my order take to process?

We aim to dispatch orders within 1-2 working days.

How long will my order take to arrive?

Delivery times vary depending on what delivery option you select. Please see Delivery Information to decide which option suits you best.

How can I pay for my order?

We accept all major debit/credit cards, American Express, and Paypal. Please note we are unable to accept payment by cash or cheque upon delivery.

How do I cancel/amend my order?

To cancel your order you will need to contact us - please have your order number ready.

I've forgotten my password, what should I do?

It's very simple to reset your password, click here and enter your email address. A new password will be sent to you.

There's a problem with my order, what can I do?

We want you to be completely satisfied with your Partridges.co.uk shopping experience. Please contact us by emailing weborders@partridges.co.uk or calling 02077300651 and we will endeavour to resolve any problems.

How can I track my order?

Registered members are able to track the status of their order by clicking on ‘My Orders’ within the Account Dashboard.

How can I remove myself from the mailing list?

Please select ‘Newsletter’ within the Account Dashboard to update your preferences.

I've seen something in the Partridges store, but it's not available online.

Not all of our products are currently available on our website. If you can’t find what you’re looking for please email weborders@partridges.co.uk or call us on 02077300651, and we’d be happy to assist you.