Frequently Asked Questions
WHAT HAS HAPPENED TO THE ROYAL MAIL OPTION?
Due to the situation of COVID-19, we have unfortunately had to limit our delivery services and have opted for a courier service only. We hope to presume this service as soon as we are in a position to do so.
HOW CAN I TRACK MY ORDER?
Registered members are able to track the status of their order by clicking on ‘My Orders’ within the Account Dashboard.
Please note that at this moment in time, we may not be able to provide a tracking number for your delivery.
PLACING AN ORDER
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
No, we offer a guest checkout service. However, by registering with us, you will benefit from features such as a faster checkout and access to exclusive offers and promotions.
HOW LONG WILL MY ORDER TAKE TO PROCESS?
We aim to dispatch orders within 1-2 business days and ask that our customers keep an eye on their e-mails for further updates.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Shipments within the UK can take up to 3 business days to arrive from the date it has been despatched from our store. If your order is sent by courier, a signature may be required.
HOW CAN I PAY FOR MY ORDER?
We accept all major debit/credit cards, American Express, and PayPal. Please note we are unable to accept payment by cash or cheque upon delivery.
CAN I AMEND OR CANCEL MY ORDER?
You will need to call or e-mail us to amend or cancel your order however if your order has been packed and booked for shipping, we may not be able to do so.
Please have your name and order number ready.
WHAT DOES PRE-ORDER MEAN?
Some of our products will have a ‘pre order’ button rather than an ‘add to basket button’, this means that this product is currently out of stock but we are expecting a delivery of it soon. By placing an order which includes a pre-order, your order will be shipped as soon as your full order is able to be fulfilled.
I HAVE SEEN A PRODUCT IN THE PARTRIDGES STORE, BUT IT IS NOT AVAILABLE ONLINE.
Not all our products are currently available on our website so if you cannot find what you are looking for then contact us, and we would be happy to assist you.
IF I HAVE CHOSEN TO COLLECT MY ORDER, HOW WILL I KNOW WHEN IT IS READY?
We will send you an e-mail when your order is ready to collect, confirming the chosen shop. Please bring the order confirmation e-mail with you which includes your web order number.
CAN SOMEONE COLLECT MY ORDER ON MY BEHALF?
We are happy for someone else to collect your order, however to prevent fraud, we must be notified in advance of the person you have nominated, and they must have the order confirmation e-mail and web order number.
HOW LONG WILL YOU HOLD MY ORDER FOR?
We will hold your order in store for 14 days, after which we will return the order and refund your account. Please note that this may take 3-5 business days to reach your account.
I HAVE FORGOTTEN MY PASSWORD, WHAT SHOULD I DO?
It is very simple to reset your password, click here and enter your email address. A new password will be sent to you.
THERE IS A PROBLEM WITH MY ORDER, WHAT CAN I DO?
We want you to be completely satisfied with your Partridges shopping experience. To raise any issues about missing items in your online shop, please contact us and we will endeavour to resolve any problems.
HOW CAN I REMOVE MYSELF FROM THE MAILING LIST?
Please select ‘Newsletter’ within the Account Dashboard to update your preferences.
I AM HAVING ISSUES SHOPPING ONLINE – WHAT SHOULD I DO?
If you are having an issue shopping on partridges.co.uk, please close down the brows and restart. Most problems are solved by doing this. If you are having a checkout or payment issue, then please call us from Monday to Saturday from 8am-4pm to speak to a member of our team. If it is outside of these hours then do not hesitate to send an e-mail.